Question 1

How quickly can you fix my sensor issues?

Accepted Answer

We offer same-hour arrival for most service calls in our coverage area. Once on-site, our technicians can typically diagnose and repair sensor issues within 30-60 minutes. Sensor problems are among the most common garage door issues we handle, and we always carry replacement sensors on our trucks. In most cases, you'll have your garage door working perfectly within an hour of our arrival.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor problems typically stem from a few common causes: misalignment (the sensors get bumped and no longer point at each other), dirty lenses (dust, spider webs, or debris blocking the infrared beam), wiring issues (damaged or corroded connections), sunlight interference (direct sunlight can disrupt the infrared signal), or failed sensors (older sensors may simply wear out). Our technicians diagnose the exact cause and provide the most cost-effective solution.

Question 3

Do you repair all garage door brands?

Accepted Answer

Yes! Our technicians are trained and equipped to repair all major garage door and opener brands, including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, and many others. We stock common parts for popular brands on our service vehicles for faster repairs.

Question 4

How long do garage door springs last?

Accepted Answer

Standard garage door springs are rated for approximately 10,000 cycles (one cycle = opening and closing the door once). For a typical household, this translates to about 7-10 years of use. Factors that affect lifespan include usage frequency, climate, maintenance, and spring quality. We offer high-cycle springs that last 25,000-50,000 cycles for customers who want longer-lasting performance.

Question 5

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to make your project affordable, including 0% APR financing for qualified buyers. Our financing application process is quick and easy—most customers receive approval within minutes. Ask about our current promotions when you schedule your free estimate.

Question 6

How much does a new garage door cost?

Accepted Answer

Garage door prices vary widely based on size, material, style, and features. A basic single-car steel door might start around $800-$1,200 installed, while a premium insulated double-door with carriage-style design can range from $3,000-$6,000+. Custom wood doors and specialty designs can exceed $10,000. We provide free, detailed estimates that outline all costs with no hidden fees.

Question 7

Do you charge for estimates?

Accepted Answer

No—all our estimates are completely free with no obligation. We'll come to your home, assess your needs, provide recommendations, and give you a detailed written quote. There's never any pressure, and our quotes are good for 30 days.

Question 8

How long does garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a single door and 5-7 hours for a double door. This includes removing the old door, installing the new door and hardware, setting up the opener, and testing everything for proper operation. Custom installations or situations requiring structural modifications may take longer.

Question 9

What's the difference between belt and chain drive openers?

Accepted Answer

Chain drive openers are the traditional choice—reliable, powerful, and more affordable, but they tend to be noisier. Belt drive openers use a rubber belt instead of a metal chain, resulting in much quieter operation. They cost a bit more but are ideal for attached garages where noise travels into living spaces. We help customers choose the right option based on their specific needs and budget.

Question 10

Do you install smart garage door openers?

Accepted Answer

Absolutely! We install and service smart openers from major brands like LiftMaster myQ and Chamberlain. These WiFi-connected openers let you monitor and control your garage door from anywhere using your smartphone. You can receive alerts, close the door remotely, and even integrate with home automation systems. Smart openers are becoming increasingly popular and add convenience and security to any home.

Question 11

What areas do you serve?

Accepted Answer

We proudly serve the greater Charlotte metro area, including Lowell, Charlotte, Gastonia, Belmont, Mount Holly, Cramerton, McAdenville, Dallas, Bessemer City, Kings Mountain, and Shelby. If you're unsure whether we service your area, give us a call—we may be able to help even if you're slightly outside our primary coverage area.

Question 12

Do you offer 24/7 emergency service?

Accepted Answer

Yes! Garage door emergencies don't wait for business hours, and neither do we. Our 24/7 emergency service ensures you're never stranded with a broken garage door. Whether it's 2 PM or 2 AM, call us and we'll dispatch a technician to help. Same-hour arrival is available for most emergency calls.

Question 13

How quickly can you come out for service?

Accepted Answer

For standard service calls, we typically offer same-day appointments. For emergencies, we provide same-hour arrival in most of our service area. When you call, we'll give you an accurate arrival window so you know exactly when to expect us—no vague "sometime today" promises.

Question 14

What warranty do you offer?

Accepted Answer

We stand behind our work with a comprehensive 5-Year Warranty on all new installations. This covers both parts and labor—if anything fails due to workmanship or material defects, we'll fix it at no charge. Repairs are covered by a 1-year warranty. We also honor all manufacturer warranties on the products we install.

Question 15

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation coverage, protecting both our team and your property. We're also BBB A+ rated and maintain all required business licenses for our service areas. You can request proof of insurance at any time.

Frequently Asked Questions

1Service & Repairs

2Pricing & Payment

3Installation & Products

4Service Areas & Availability

5Warranty & Guarantees

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